Disappointed by Flysafair

I flew on Tuesday, 28th February 2023 from Jo'burg to Cape Town. Only to find out after I got my trolley bag that it's damaged. I was sent back and fourth at the airport to go and report it for more than an hour. Finally I was given a number and email address to contact and report it. The following day as it was the evening already, I called and the claims agent, Mikyle gave me his email address to forward the images to. On Friday, 3rd in March, I followed up as there was no feedback at all from Flysafair and copied in the call centre inbox. He rep**** now with an email requesting the images again. On my first email I attached about 8 images of the bag. The email he rep**** to, still have the images. I'm very disappointed with the way that you're dragging to resolve this matter. N. Matsoboyana