Disappointed

Afternoon!

I herewith record my frustrations and dissatisfaction with your airline and the disservice it lashed out on me.

1. On the 1st day of August 2024 I booked a flight ticket to Zanzibar with you with the booking confirmation number HUMVFS and booking last name Nkosi and the full details are contained there. In short I was scheduled to fly out on the 26th of October 2024 at 09H00 and I rest assured that all is in order for my trip.

2. In preparation of the trip, other than the long list of shopping requirements, I also was required to purchase the Malaria pills and such other necessities and was ready for the trip over to Zanzibar.

3. My frustrations started on the evening of the 25th of August when I got the email copied below which came through at 09H03 am the contents of which are self explanatory. This email should have been communicated to me soon after the booking of my ticket and the sad part of it is that I only got to see it later in the evening as I was trying to check-in online for the flight tomorrow. In the morning of the 26th I then proceeded to the airport and checked in with no difficulties, issued with a boarding pass, took out an isurance policy for Zanzibar and my passport was used in that regard to conclude the insurance policy to which I was required to pay. I also had my own insurance taken for the purpose of this trip which was secured and assured.

4. It was during boarding time that I went through boarding where my ticket was cleared and I proceeded to the actual plane for boarding. It was at this point that I was told that I will not be allowed to enter Zanzibar as my passport is expiring in January of the next year and the Zanzibar entrance requirement is that one must have a passport that is not expiring within six months from the date of entry. This is happening to me after I have passed through emigration and my passport has already been stamped for exiting the Republic. The boarding security officer then informed me that my passport is not valid at this late stage. I was told that even though they may allow me to board I shall be detained in Zanzibar and deported back to South Africa. I was then turned back and informed that my baggage shall be taken off the plane and my ticket shall be refunded and also that I should go get it at the security officers and everybody was studdled as to why this happened to me, including the immigration officer.

5. I then went to the airline offices to clear the situation and not a single person wanted to take responsibility over my situation to the point where they could not even refund me my ticket despite what I was told. Frustrated, hysterical and literally drowning in my own tears, I was told that my ticket will not be refunded and they would rather issue me another travelling confirmation on the same reference valid or scheduled to the 13th day of March 2025. For the record, I have no intention of travelling to Zanzibar in the period mentioned in the supposed ticket or voucher confirmation. The non-caring attitude I got from your ground staff and the security was top shelf inhumane. To a larger extent I left the airport not wanting anything to do with Flysafair. I was made to wait for two hours for my baggage and another hour or so at your offices fighting a battle for the refund of my ticket until I was given the document I referred to as Booking Referenceand tax invoice.

Regards N Nkosi Send this email many times no response at all.