Denied to go on plane

Note that we had an incident yesterday(29/10/2018) where we were denied to access the plane

The people at the gate stated that we were to late, when we arrived as the last member went through the gates.

The ladies at the gate was talking to each other and ignoring us apon arrival and than stated we were to late. We arrived between the times of 8:20 and 8:28. Our gates opened at 8:05. As confirmed with the supervisor on sift he advised the gates closed at 8:28.

As we asked the ladies to speak to the manager as we made it in time, they stated the people will get angry at them so they wont make the call. The manager was not brought to us as we requested(This is bad customer service).

While standing yet again we were ignored as the 2 ladies were showing each other things on their phones. We than went to the counters to get on the standby list for the next flight and pay 900 rand.

Your staff showed no support in assisting. The supervisor tried to assist however due to him not being able to access your records could not confirm what happened.

Please review the Video's as you will be able to see we made it in time. Your staff members handled the situation incorrectly and cost us more money and an unpleasant trip.

We called your call center as well and instead of taking ownership of the issue, you passed the buck to another company to make yourself seem innocent. Instead of reviewing the fault yourself.