Debited yaccount twice

I made an online booking and my account twice after i entered my details once.i am tryi g to call the *** numberon the website for the past i hour and itz busy andin the few instances i mangage to get through someone cutsoff the line .i am very disappointedas i havenever exeperinced this with any other airline.i even called my bank and wasinformed its very common with that airline<br> <br> <br> <br>