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I am a Covid forced pensioner due to losing my business. I booked a ticket to see my grandchildren just before the last lockdown happened. My son and daughter in law tested positive and I banked my ticket due to the fact that I am Co-morbid and hadn't been vaccinated at that stage. I banked the ticket on the Friday and we went into hard lockdown on the Monday. Once done, I discovered that my favourite airline, to whose existence I contributed in past years as a serving member of the SAAF permanent force, ****** me of 60% of my ticket value. This rendered me unable to re book at a later stage to see my grandchildren as I then could no longer afford to add the 60% back plus the increased fare. 10 percent is a business norm for a handling fee. 60 percent is ridiculous since the booking system is fully automated and sufficient notice before the flight departure date was given. Favourite airlines do favourite things Safair! This was ****************!!! Please...I haven't seen my grandchildren since last year! HELP!!!