DAYLIGHT ******* BY FLYSAFAIR AND THEIR CONSULTANTS

On the 5th of October 2025 I purchased fight ticket to fly from Cape Town International to East London Airport. This ticked was purchased from Durban International Airport, as I had to fly from Durban to Cape Town, and was scheduled to return to East London on the 12th of October 2025.

As scheduled, I arrived at Cape Town international Airport at 12:05 PM and went to the security gate to board. while at the gate, the security personnel advised me to go to the Ticket counter and request the boarding pass (Ticket). I then immediately went to the ticket counter and spoke to the lady by the name of Athini whom I requested to print the boarding pass for me. It was at around 12:15 PM when I spoke to Athini. She took my booking Tax Invoice (see the attached) and put my name on a register. She then advised me to wait until 12:40 pm and come straight to her after that. As puzzled as I was about this I adhered to the request and waited close to the ticket Counter until the said time. It must be noted that I was already checked in and only needed the boarding pass to be able to board. This is all I needed Athini to assist me with, and I had requested this well on time (12:15).

Upon returning, Athini advised me that the flight was full as the last 2 tickets were sold to a gentleman who was standing close to me and had arrived approximately 15 minutes after I arrived. She then suggested to put me on standby for the next flight. I refused this and informed her that I had a meeting scheduled for 16:00 in East London. I further complained that I arrived early and requested her to print the boarding pass but requested me to wait. Athini then referred me to the customer care counter where I spoke to Caroline. I explained to Caroline what had transpired. She was shocked to here this and advised me that there was no reasons for them to keep me waiting As I was already checked in. Upon requesting a refund, she advised me that she will not be able to refund but will lodge a request with the head office. She further advised me that they will look at the footage to confirm that I was there early. she then went and speak to Athini's team leader (Nenekazi) and Athini and it was confirmed that I arrived early.

when Caroline returned to me she advised me that they will still continue looking at the footage and send it to head office when they lodge the complaint. She offered me to take the Flight for the next day ( Monday) which I refuse to the fact that my meeting was scheduled for Sunday afternoon and could not reschedule it. Also, The flight to Port Elizabeth which was scheduled for 16:00 Pm on Sunday was not going to help as I has my vehicle packed in East London.