Daylight *******

I initially booked a return flight from Cape Town to Johannesburg.

I needed to make changes to the booking and attempted to do it online with no success because their website would not allow me to. I then proceeded to contact them telephonically, spent more than 30minutes on the phone - paid the fees I was responsible for paying - just to receive an email stating that the money would be reversed and changes must be done online. AGAIN I attempted to make the changes with no luck. I then proceeded to drive all the way to OR Tambo and made the changes there, I spent more than an hour there, paid R4400.00 to make the necessary changes.

I did not receive a confirmation email, I called requesting the confirmation email, upon receipt thereof I found the times was not as I requested. I called again - just to be informed that any additional changes I make I will AGAIN have to pay for.

An "investigation" was initiated and 3 hours later I was informed that the outcome of their investigation is that the employee was not responsible and I will be liable to pay for any additional change in flight details.

What does this investigation procedures entail? What employee is going to admit they made a R4400 mistake? So ultimately it is my word against hers - unless a lie detector is done.

I am deeply unsatisfied by the incompetence of this airline. If I had made the mistake- I would have paid with no issues LIKE I had initially done. They have no regard for their customers - I will NEVER be using their services again.