Day light *******

I booked tickets to travel to EL from OR Tambo for me and my partner. I then made changes as I had to travel earlier and my partner to travel on the initial booked date.

He couldn't travel as well and made changes through call center, I was told the change would cost R300 and I agreed. We made the changes to travel on the 4th of September 2020. The money deducted from the card was R600. I then called the call center to inquire about this. I was told name and date are charged at R300 each hence the R600. I told the agent, I wouldn't have processed the change cause the flight for the 4th September was R600. I could have opted to change the date only and keep the ticket in my partners name.

I feel ****** by flysafair shame, a R300 refund or voucher would be nice. I am also still waiting for the recordings as the agent claims that he listened to the recording. I also asked him to asked the agent that was assisting me with the change to contact me.

I am still angry about this