day light *******

i have bought a ticket from someone and paid R300 to change dates and names to my suprise the dates are not changed and i cant return on the 25th september as i need to return and report to work at 7:30am. i have sent a an email and *** responded requesting my details, i have provided all details after that i didnt get any feedback coz if they knew that i need to pay again why are they quiet why no one didnt give that info to me now im stuck. i have asked a friend to follow up as i cant make any calls and she informed me that i will need to pay another R300 and it was confirmed that they just changed my details and my cell number it is not even correct. what i do not understand why would they ask for my details if it can not happen and why must you pay R300 for each change on a ticket that doesn't make sense. im leaving this Friday and i need feed back. i will also take this on tweeter.