Damaged suitcase on Flysafair flight - pitiful reimbur*****t offer

I flew with Safair last month (September 2025).

My suitcase was badly damaged on this flight - a massive tear near the zip ; scratches across the bag and the sides were so damaged it exposed the frames of the bag.

After submitting evidence to the team within less than 24 hours, they took well over 10 business days to get back to me.

They came back with an offer for reimbur*****t which covered less than 25% of the actual cost of the bag that was damaged. It was a new bag which was barely used before.

Their customer service was extremely slow and was not acceptable.

Not happy at all Safair, do better!