Damaged Suitcase

On the 26th of April I travelled from Cape Town to Lanseria airport and had a suitcase that I checked in. On arrival at Lanseria airport, I found that the suitcase was damaged and that the handle was broken off completely and part of the suitcase. I immediately went to the luggage counter to report the incident. The gentleman took pictures of the damage and completed the a form to submit to the airline. I wrote an amount or R1899 on the form which was what I paid for the suitcase when I purchased it. They airline called and advised that they would escalate the matter to management and that they would make a decision.

Two weeks later, I received a call from the airline and was advised that they approved an amount of R850. I questioned the lady who called me on the amount and they advised that it was all that they were going to pay for.

Ideally I would prefer that they buy the suitcase themselves and not give me the money to buy or replace the suitcase that was damaged in their "care".