Damaged Stroller

We flew to George with our stroller, handing it over at the aircraft door when we boarded. Upon arrival, it was promptly returned in the same brand-new condition as when we handed it over. On our return flight to Johannesburg, we followed the same procedure—handing the stroller to the crew at the door.

However, when we landed, the stroller wasn’t waiting at the door. Instead, we were directed to a grey door (fragile baggage). After waiting nearly an hour, we finally received the stroller, but it was severely damaged—broken clips, dents, and scratches, as though it had been in an accident.

We immediately reported the issue at Menzies office, where we were advised to send photos of the damage via email. Despite following their instructions, they have now declined responsibility, leaving us with a broken NoolaSprit stroller.

#FlySafair, this experience has shattered our trust in your service. We won’t be flying with you again!