Damaged Luggage/Bad Service

I am South African and a frequent traveller, I have experience in other local and international domestic airlines. FlySafair used to impress me. Now I will recommend Kulua, I never once had issue with them.

But this suitcase below, is a year old and has travelled across 15 countries and done 100s of hours of travel, but it could not survive a 2hr flight with Flysafair. When I went to complain to the baggage desk, they told me they don't cover wheels because they protrude from the bag, so despite rendering by bag useless with their carelessness, it's now my problem, and they'll recommend a place for me to get it fixed at my cost. Let it be known, this is not the first time I've had a baggage problem with FlySafair.

Flysafair also operates under the illusion of being a low cost airline, by making you pay separately to put your luggage in the cargo hold, this additional fee can make the overall flight pricier, than other domestic carriers. Yet despite paying this additional fee, they can't make sure my baggage doesn't break??? Or offer repair?? I've had this issue in the past with British Airways, no question about how my handle broke, they reimbursed me immediately... but just a heads up, with FlySafair, a handle also counts as a protruding object. They may cover your bag being crushed by a dinosaur, but not the things that actually break.

Also this policy as mentioned above assures travellers, especially tourists, have no space in the overhead carriers for their hand luggage, because all the passengers don't want to pay the additional fee, and therefore try fit bags that clearly don't meet the weight and size requirement (this needs to be more regulated, it isn't) and take up all the space, and so you have backpacks stashed on your laps or the floor or the staff move your hand luggage to a different location, and as a result you have to be the last person getting off the plane, to get your bag.

I am really disappointed. Springbok sponsorship, does not guarantee a good quality flight or service.