Damaged luggage through Flysafair travel

Good day This is a follow up to the claim that I made on the 26 September 2021 of my luggage that was damaged. Reference NO JNBFA14742 I spoke to Andrea I think first week of December and she promised to send an email where I can be able to respond by sending my banking details for the payment. Till to today she hasn't communicated with me. I'm not satisfied about your customer service. Therefore I conclude that your service is poor. That is the communication I heard with them today, they have been taking me from pillar to post with numbers that are not working

Kindly assist me with the above mentioned information

Regards Bongi