DAMAGED LUGGAGE

i am extremely disgusted in their service! we flew jnb to cpt in December 2022 and our bags were damaged. we then logged the complaint and were advised that the airline would sms a ref in 24 hours. we returned after 8 days and still had not received any sms. upon our return trip, our bags were damaged again, handles were out! i emailed and called and logged another claim! i waited over 23 days for their response, i called this morning only to be advised that the claim was rejected, apparently, they do not proceed with MINOR DAMAGES. my brand-new bags were damaged irrespective!!!! they just rejected the claim and did not even contact me. i am seriously ****ing ****ed off! poor damn service! still waiting for their legal department and head office to contact me. it's funny how suddenly the issue is not the airlines' fault, and you just dismiss it like its nothing. PATHETIC!