Damaged Luggage and standard pre-prepared replies.

I was on a flight from Dbn to ORT. Monday 9 Feb 2026. My luggage was damaged. I emailed them, it took them 6 days to reply and reject my claim. I challenge them to provide me with the CCTV footage so that I can show them that they did nothing to investigate, because the damage CAN ONLY be caused by mishandling luggage! They have NO appeal or escalation process to have your claim reviewed. Mr Tevin Scheepers has these f....g standard emails that they obviously send out, pre-written and not even personalised to include your name. That is ALL these people do.....get your email....hit reply, copy paste the template, and hit send. They rely on the standard T&Cs.....NO proper reading of your complaint or looking into it.