Damaged baggage - poor customer service

I filed a complaint and submitted a claim for damaged baggage on the 16th July 2022 (Ref ***),I am yet to receive any feedback despite numerous emails asking for an update. I feel this was just a paper exercise and I was never going to get any feedback or assistance and they hoped I would just leave it be as it is too much of a hassle.

I am being blatantly ignored now.

Think twice before using them - poor customer service.