1 reviews | Active since Dec 2016

13 Dec 2016, 23:02

Customers are no better than cargo

<p>Problem 1:</p> <p>First of all, I got double booked on my last flight because they moved me to a different seat without my consent or any prior notification. </p> <p> </p> <p>Problem 2:</p> <p>Nearly all your staff, whether on the plain as flight attendents or at the ticket sales or even at the check in counters, behave themselves as if they have a chip on their shoulder. They completely disregard you and don't care one bit what happens to you or even if they are doing their job properly or not.</p> <p> </p> <p>Problem 3:</p> <p>You have the worst customer service! I lost 2 items on my last flight and it is in fact Safairs's responsibility to take care of it for me by returning my items. I told your employees what the items were, where they were and when I lost them. Nope, here the chip on the shoulder comes into play, not one employee put any effort into helping me because they just didn't give a ****.</p> <p> </p> <p>Conclusion:</p> <p>I have flown with Brittish Airways, Emirates, SAA, Mango and Kulula and FlySafair is by far the worst. You are not even qualified to be ranked on the same list as the other airlines. Go back to flying cargo and renting out aeroplanes, you are unfit to fly commercially!</p>

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