CUSTOMER SERVICE GROUNDED, MONEY GONE

FlySafair has an absolute lack of meeting commitments and promises and effectively stole from me. I booked tickets for my wife and me to Cape Town to visit my daughter, who had not seen for a long time to COVID restrictions (we are both high-risk). My daughter called, hours before our flight to let us know she had been exposed to COVID and needed to self-isolate. FlySafair listened to my predicament and said the money could not be refunded (too short notice) and the flight will need to be booked for a future date which I immediately accepted. Here, at the first call to Safair, my problems began and continue with subsequent calls and e-mails. Commitments did not happen and promises were not met, and no further progress was made. Yesterday (1 June 2022) I was told it is considered a ‘no show case’ as I did not arrive for the flight and the case has been closed - what of the above and money paid?