PL
Pikkie L

1 reviews | Active since Nov 2014

21 Sept 2018, 16:11

Continous Flight delays

Last week Wednesday 12 Sept 2018, we flew from OR TAMBO INT. to KING SASHA INT. Our flight was at 11:30 am. We had to start boarding at 11am. Around 10 to 11 we were told that the flight has been delayed, and we will be notified shortly when they will be ready to board. On the accounce board we saw that the flight has been delayed with an hour and a half. Shortly after that, all the passengers got sms stating the delay due to a technical problem. Later one of the supervisors of the flight told us that the plain was damaged by and service vehicle, and they had to get another replacement plane. We eventually boarded at 12pm. Only arriving in Durham at 1:35pm instead of 12:45pm.

Today 21 Sept 2018, again our flight at 8:15am from Dbn was delayed with 45min. We only left at 9:02pm and arrived at OR Tambo at 10:15.

My question: What is happening with Fly Safair, this is absolutely unexpected.

After talking to other passengers while waiting, about 5-8 people were complaining about Safair always being late, having flight delays.

What about us as business people, who needs to attend meetings, or having to be at a interview at a certain time???

Al you do is just pull up your shoulders and say sorry for the delay, but nobody say sorry if your late for an appointment.

I really think you should get your planes and schedules in order, otherwise you are going to loose business very quickly.

Not your site called specials is going to do the thing anymore.

Another thing, your suppose to state travelling light or with luggage. People don't want to pay extra for luggage, so they rather take 2 small suitcases on the plane, but now there is so many doing that, that there is no space in the overhead compartment, and that also delay people getting up an off the plane, because now these small suitcases needs to be putt in, and taken out from the overhead compartment.

Fly Safair - not a good airline to use.

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