complaint

I would like to expose FlySafair for the treatment to provided. on the 04/06/2026 I booked a flight from king Shaka ( Durban ) to cape town. Booking ref nr: 1253JO. Payment was deducted from account but when I went to check in I was told there is a problem with my payment. I then quick went to ticket sales to sort it out. The consultant informed me that payment is reflecting as reserved. I advised them that Absa bank always writes it like that. The consultant took my details and showed that other guy ( African) who was there not sure if he is a supervisor and he refused. I asked the if is it ok if I called Absa so that we can confirm the payment, they responded by saying " you can call but there is nothing we can do for you" I pleaded with them , told them I am travelling with an infant, I can not afford to spend the night at the airport. I tried to get money from other people ( family ) but the time I wanted to pay again I was told check in time is closed. 20;15. one by one the offices closed , all consultants left. What an experience it was,on a cold, raining winter night, there i was no blanket, no formula milk or baby food. Only had 1 Nappie. I had to spend the night at the airport. In the morning when my baby woke up she was soaking went from pee, I had to use the bathroom hand dryer to dry her clothes. The morning when the offices opened i went again , the consultant that assisted me told that the previous night agents were suppose to assist me as they are aware of the Absa and FNB massage, She then spoke to her supervisor and they re-booked a new ticked for for me. Even the Supervisor on duty didn't even bother to come and apologize. As i write this My daughter and I caught on flue.