COMPLAINT

I phoned call centre to change my flight details as I was struggling online. I held on for 35 minutes only to be told that they cant help me i must be put through to another place - they used an acronym i dont understand. this is horrific service and off course the line was cut! Then when i tried to call again it said again you are no 25 in the queue. I demand to be contacted today at 13h00 for this matter to be resolved I am shocked at the lack of understanding service and emotional intelligence of call centre operations. Charlene Davids ***