Compensation Claim – Immediate Action Required

Dear FlySafair Team,

I am writing to express my frustration and disappointment regarding the ongoing delay in resolving my baggage claim. My bag, valued at R1500, was damaged by your airline, and I was informed that compensation of R350–R450 would be provided.

Despite being told this matter would be resolved, I have yet to receive any payment since the claim was made in mid-March. I have followed up multiple times, and for the past two weeks I’ve been requesting a proof of payment from Andrea. She initially stated I would receive it by 22/04/2025, but as of today, 24/04/2025, I have been told she is still waiting on finance.

This delay is unacceptable. I am requesting that this issue be resolved today—either by providing the promised proof of payment or by issuing the payment immediately. Please treat this matter with the urgency and professionalism it requires.

I look forward to your swift response and resolution.