Checked baggage not boarded

I am writing to formally express my deep dissatisfaction and frustration with the appalling service I received during my recent flight with FlySafair from OR Tambo International Airport to Cape Town International Airport on 04.08.2023. I believe that such experiences reflect poorly on the airline's reputation and raise significant concerns about your company's lack of accountability and disregard for customer well-being.

Upon arrival in Cape Town, I was extremely distressed to find out that my checked baggage was not boarded onto the flight. The absence of my bags, which contained essential medication and clothing, caused significant inconvenience and distress throughout my entire journey. As a passenger, I expect the airline to fulfill its fundamental responsibility of safely transporting passengers and their belongings, which was clearly not met in this instance.

Furthermore, the manner in which your staff handled the situation was highly unprofessional and disrespectful. Despite the considerable delay in addressing the issue, the lack of transparency in providing an estimated time of arrival for my bags was disheartening. I was forced to wait for the 10:30 PM flight and endure the anxiety of not knowing whether my belongings would ever arrive. The situation worsened when I was informed at 11:00 PM that my bags were not even brought to Cape Town, leaving me without the necessities required for my stay.

The fact that your employee chose to dismiss my concerns and closed the conversation without a resolution or apology was a clear indication of your company's disregard for customer satisfaction and basic communication principles. Such actions show a lack of empathy and accountability, further exacerbating my frustration.

I am deeply disappointed by the lack of responsibility, transparency, and respect displayed by FlySafair throughout this entire ordeal. I expect a formal apology from the airline, along with a clear explanation of why my baggage was mishandled, and what steps will be taken to prevent similar incidents in the future. Additionally, I demand adequate compensation for the distress and inconvenience caused, as well as reimbur*****t for any necessary expenses incurred due to the delayed delivery of my baggage.

I hope that this formal complaint prompts FlySafair to take immediate action to rectify the issues I have raised. As a customer, I deserve to be treated with dignity and provided with the service and care that I paid for.

I need my bags delivered me in the morning before 10am in 05.08.2023 so I can bath and change clothes