CHARGE FOR ASSISTANCE BUT NO DELIVERY!

We must pay EXTRA for special assistance and there is NONE! I flew my 88 year old grandmother from Durban to Johannesburg with FlySafair over the weekend and requested and paid for special assistance, only to arrive at the airport to fetch her and find her seated all alone in a corner a little away from the departures! When I had asked why she was alone she mentioned to me the gentleman who was assisting her using the wheelchair told her he was in a hurry and left even took away the wheelchair and I was not even 2 minutes late! Absolutely no excuses for this pathetic service. You can clearly see she is old - 88 is not an age to hide behind yet with absolutely no care you leave her alone unattended. SAFE TO SAY I WILL MAKE THIS DISGUSTING EXPERIENCE KNOWN TO EVERYONE AND I WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN OR BOOK MY FAMILY ON IT UNTIL THEY LEARN WHAT CUSTOMER SERVICE IS! IDIOTS!