Changing the bookings

My daughter was admitted at the Hospital for approximately a week, she was suppose to fly to Johannesburg on the 8th November 2021, I did report the incident at the Flysafair and the agent told me not to worry about anything I will just have to make a call whenever shes ready to travel, a note is made under her reference. Today the story has changed as per email below. Please advise what to do? Vonique Greeves (FlySafair)

Nov 22, 2021, 13:23 GMT+2

Good day,

Thank you for contacting FlySafair.

When a passenger is unfit to travel, sue to illness or hospitalization, you are required to present documentation no later than 3 days after the flight has departed.

We also note that she has been discharged on 11/11 but no contact has been made, besides your communication with the agent at the airport. Kind regards

Vonique Greeves Customer Care Agent