****** cell phone

My name is John Hitge and I am 72 years old man and live in Pretoria. On the 13 of October 2022, I took a flight on Safair from George to Johannesburg. Entering the plane a hostess kindly offered to carry my hand luggage. I then thank her for being so kind and helpful. At that stage, I was under the impression that she would carry it to my seat. She disappeared to the front of the plane with my luggage and I never saw her again. I was seated in the back of the plane I then asked a passing hostess if she can bring my hand luggage back from the hostess that took it from me when I entered the plane. She then told me not to worry and assured me that my bag is safely locked up in the front of the plane and that I can collect it as soon as we arrive in Johannesburg. On arrival, I went to the front of the plane to collect my bag from the hostess in question. Unfortunately, I never saw her again. I then found out that she removed my cell phone from my bag and dumped my hand luggage halfway up the passengers boarding bridge, unattended. I immediately went back to the plane and reported the ****** phone to one of their staff members. I have sent numerous e-mails to Safair to compensate me for the loss of my phone. The replacement value is R 5400.00 At first, they offered me R 1000.00. After more e-mails, the offer went up to R1500.00. I refused to accept that amount for they are 100% responsible for losing my phone and insist on full compensation.