Cabin crew head abusing passengers

Yesterday I suffered the worst abuse from a cabin crew member on @flysafairza Flight 362 to Gqeberha. Due to my father's mobility and hearing impairment, passenger assistance is always arranged for him.

When he boarded the aircraft, the air hostess does not greet; she simply barks: where is your boarding pass? I asked the lady if she can't at least greet. She responded by asking if I had a problem. I stated my disappointment in the lack of courtesy. The cabin crew leader of the flight announced that she "has 5 Alpha". That's my dad. Not "I am escourting the passenger seated at 5A". No, she has "5 Alpha". What happened to customer service? I clearly indicated on his booking that he has a hearing impairment. She starts rambling off the flight rules. He looks at me startled. Said "manager", Lebogang, continues with her rehe****d speech. When she was done, I asked her to speak to me instead because of the obvious. She got extremely agitates and started speaking at the top of her voice at which point I said I will record her. That was the trigger to her inner aggression. She went on on how she will offload me instantly and Popia doesn't allow that and she doesn't consent to the recording of her tantrum. Next thing my bag is removed from the cabin and she calls for me to be removed from the aircraft. My dad is in utter distress because I am merely accompanying him home. I decided to apologise for asking to be treated with respect while she was on her power trip. Eventually she says: I've decided you can stay. They had to find my hand luggage somewhere where she had ordered it to. When all passengers were seated, she marched to my seat with all the cabin crew informing me that the imminent delay is all my fault. She is however gracious and allows me to stay but should I "misbehave" she will instantly redirect the flight back to Johannesburg and you will see what to do with your special needs passenger. She also paused and continued to say I am now on a no-fly list for two months.

The captain announced that the flight was delayed because of congestion and traffic delays. Her disingenuity is really a bad reflection on their brand.

If I make it home on their airline, I think they just lost my, my sister Phyona Tait and our households' support and we fly often.