Buckling under pressure shouldn’t lower your customers expectations or services

Totally and unacceptable service from this airline After booking and paying for a flight yesterday using their special advertised until midnight lastnight night This morning my booking was canceled and payment reversed After contacting them via Facebook all I’m told was they apologize and will get back to me I’m the mean time I had to redo the booking and pay the full price as the special no longer applies When running a special they seem to have a glitch with their payment system by not receiving payment yet on none special days payments go through without any problems

I’m all for customer service and believe to be treated the way I would treat a client in my own work place Doesn’t go about the money anymore but the principal and in these struggling time honestly their isn’t place for clients to be treated unfairly especially when t’S and c’S are followed Not a happy customer and if there was another airline I would not have even bothered to still support this one