Broke my bag during flight and not responding on my query... not impressed...

I reported the incident at the airport and was asked to send pictures to *** - to which I then sent the following email only to never hear back from anyone at FlySafair:

Good morning

As per the attached pictures, my bag was bashed/banged in severely on its one corner - to the extent that the zipper also broke and the bag now can't open and close like it's supposed to - I can understand that the guys working with the luggage is under pressure to load and unload as quickly as possibly, but the force it must've taken to break a sturdy, expensive bag of this kind is a bit eye-opening w.r.t. how little care gets taken over passengers belongings before/during/after flights.

I showed it to the Safair baggage dept at the airport and they requested me to send this email along with the attached pictures and flight number - FA100 from CT to OR Tambo on 2 May 2023, as well as my attached boarding pass, in order to log a claim for the broken bag.

Looking forward to hearing from you soon.

Thanks, regards, Pieter