Booking

My name is Peter Lee. I arranged a flight booking for a friend Mrs E Jansen van Vuuren IS ***. Flights from O R Tambo to George Departing 22 December Returning 19 January. I did the booking through Travelstart and what a mission. Unasked extras added. I need to add baggage for both flights. Contacting Flysafair asked to insert ID Unable to do so as two digits appear “ 12 “ All I want to do is add baggage I have left a message on WhatsApp They have called me but no response when I answered. My cell number is ***