Boking Code VCC72M

<p>My experience with your ground staff in CT International has left be disgusted and fuming! I will never forget the treatment me and my family received from Haseena. Warren Buffet once said "You cost the company money I will be forgiving, but you cost the company its reputation I will be ruthless", in this case we are taking about R500 for my bags, which I had to leave behind thank to the AWESOME service by Haseena. I have flown you airline on a number of occasions for work and I have found you service good and also value for money. However for he 1st time when I booked a family trip to CT and bought three return tickets I had no idea of the STORM that awaiting us at the hands of your staff. So when I booked and paid for the flights on line I paid for two bags and in my mind all was 100%, when we go to your counter to drop of the bags for our 20:30 we were told that no our bags were not paid for, only for JHB, something which left me very surprised, to which I was unaware. I then told the lady that unfortunately I did not have the money (we over did the spending as were on holiday,s we had reached out respective limits for the day), so she said she would call Haseena to resolve our matter, an individual with ZERO EQ! She then said to me she is going to print out by booking, to which she showed me that it flagged me that T&Cs which said if bags are not paid for there is an additional R250/bag. What I told her was that I did not see those conditions, because they were not there on line and my booking was not printed because my tickets were issued online and on my phone, with no such T&Cs. She begin kicking u a fuss telling us we could not get onto the airline with our bags, we could not pay and this was not her issue, either pay or leave the bags. We then said to her listen please let us go, we will sort out payment first thins, after all in the skim of things its only R500. At this stage she got irritated and aggressively told us that we can;t onto the flight or we must leave the bags, At this stage children started crying historically, because of this drama in full view of all to see at the airport. At this point we were now in danger of missing the flight because our tickets were not issued, as this went on for a while. We then started shouting and screaming insisting to get our tickets, but then Haseena forced to take my bags with her at some shop, where she was fami**** with the lady, but I had no choice. At his stage is was about getting onto the flight. The lady told be she will charge be R250 to keep by bags overnight and then she would call me in the morning for a quote to send them to my house in Gauteng. All I know they would be opening my bags and *****ing out things.</p> <p>I cannot begin to tell you if the significantly bad taste in my mouth, because of R500? In all honesty what hum would this have done to you airline to allow out two bags to get on and we pay you in the morning. Is your reputation only worth R500? Can I also as that if you are going to have flights prior and post working hours then you have someone who is senior enough or has the intelligence to make a call or decision that will protect your band and not throw into the mud.</p> <p>I will never use you airline ever again and I will be relaying my story to as many of my friends as possible. You have spoiled such a beautiful trip for me and my family, because out of everything that was wonderful, this experience has just messed it up!!!'</p> <p>I look forward to your response that will rehash your T&Cs.</p> <p>FYI should anything happening to my wife's and my daughter's luggage I will not let this go, because I left my bags at the recommendation of your most senior and clearly trusted Haseena</p> <p>Regards,<br />Tshepo Sefotlhelo</p>