Boarding Line attendant appalling attitude

Today I was enroute Cape Town (FA 153); departure time- 13:45.

I do not normally complaint but a lady servicing the lines to board was so overly rude I just could not let this one slide. First, it was difficult to take down her name from her badge as the names were small and hidden by a shirt or something. We wanted to take a photo but our cellphones were already packed away. A colleague of hers who we asked said her surname is Dlamini. I am not even sure if this was true.

Three of us were travelling and have been in Durban for 3 days. Our organisation uses FlySaFair as the flight of choice. We run programmes in EThekwini and Eastern Cape and therefore staff fly in & out constantly. In ques at the airport we always under Priority. We arrive today and find 2 ques. There was no attendant. We ask the others & we are shown the Priority line. We stand there for some time. We see there is a que down the ramp but also see a barrier so we wait to be guided.

This lady comes and services the non priority line. We still let her be but after about more that 15mins with her back on us I move away from my colleagues to alert her that we've been waiting. She tells me we must wait and continues to service the other line. She turns around and asks me who am I tell her what to do I must let her do her work. Her attitude was the most appaulling I've ever come across in an airline. Everyone looks around as she raises her voice that I must move as she is busy. I ask her again, "Are you not suppossed to guide all of us and service the priority line?" She tells me not to tell her what to do. By this time the boarding time was running out, the other que was getting smaller and the Priority line was in panick. Everyone was asking what was going on and we were not getting an answer. People moved to the other que as they panicked for boarding. She ignored us as we asked for her name until a colleague told us she was Dlamini. She told me to go ahead and report her she does not care. I might be down playing the scene. She was really rude. I was also getting irritated. When I boarded the flight I was furious. It was so easy she could have told us where the priority line was, started scanning us or asked for help from the airline. This attitude & selfishness made the flight to CT so miserable. I never felt so disrespected in a long time. She is also as young as my daughter. We will be reporting to our employer and I will write a review on each platform unless this is investigated and the employee taken to task. She cannot be servicing customers with her attitude. She is misplaced in that position. I would really appreciate and apology from her and the airline.

Kind Regards