being humiliated by a rude Staff member

I was flying from Durban to Johannesburg on Thursday, the 2nd of November at 19:50 on FA391.

A female staff member A noticed me while she was checking our bookings in the line, as we were awaiting to board. She took me towards the gate and asked the other female staff member B who was facilitating the boarding to have a look at my bag to see if it was appropriate and not in contradiction to any rules.

Female staff member B at boarding looked at my bag size and said it was fine. I then returned to my space in the line next to my sister, while everyone stared at me. We began walking to board, when Deslyn pulls me out the line again and tells me you will pay for that bag, I was a bit confused because to my knowledge my bag was under 5KG as I weighed it at home using my scale. She proceeds to take me all the way back to the boarding counter again, whilst I advised her I have just walked this way and the lady said it was fine. She was adamant and states that I must pay. There was female another staff member C at the top of the line that was also very rude and didn’t tell Deslyn that I just went down there to check the bag. Deslyn was very rude and abrupt and treated me like I was a ********. She then made me wait for 15minutes till they got a speed point to make me pay for extra baggage, while we walked up and down bad mouthing me to other staff members as I noticed the glaring eyes and low whispers. When I eventually got to the plane the air hostesses treated me like I was an “issue” that needed to be handled. I did not resist or be rude in anyway, I don’t understand why I was treated like this and would like an apology for the behaviour of this individual.

I think some of your staff need an attitude adjustment and need to be trained on how to treat customers, especially being in the hospitality industry. I was going on a much-needed holiday after a very stressful few months and this experience has just taken away from the joy of that experience. I’m very disappointed as I’ve travelled with FlySAFair many times before and have always had good experiences . I recommended them to my friends and family, but this experience has just left a rather sour taste in my mouth.