Be FAIR- SAFAIR

Fact- I was late for my Friday (2 December, FA10). I endured the penalty of having to pay charges for rebooking a flight and paying the difference between the old and new airfare. Airlines work on schedules and I accept that this is what has to be done. However, my return flight on Sunday (4 December, FA179) scheduled for departure at 19:00- departed at 21:50. My question then is, how do I penalize the airline for this inconvenience? The application of your policy needs to work both ways. Overall, I have had a relatively good experience with the airline, but when such happens, they surely need to do more than provide an R100 meal voucher for a three-hour delay taking into consideration that they do charge a penalty when a passenger is late. The SMS sent “thanking you for your understanding” is unacceptable and makes the assumption that there was understanding of this inconvenience.