Bag broken into 6 months ago, still waiting for claim

Ordinarily I love FlySafair and will choose them over any other airline domestically.

Unfortunately, on one of my previous trips (6 months ago), my bag was broken into and certain items ****** from my bag. I noticed this when I collected my bag from the carousel and my lock was gone and zip broken.

I reported this immediately at the FlySafair desk at baggage collection.

FlySafair had the requirement that I complete an affidavit within 24 hours to be able to lodge a claim. Although inconvenient and for which I did not have time for, I did this to meet their demands.

I have been trying to communicate with lost property since then to find out the status of my claim and when I will be reimbursed and am still waiting.

I generally am very patient, but this has just become ridiculous. I feel I have had no other option but to raise my issue through this website.