BAD SERVIVE FROM SAFAIR CALL CENTRE

We are booked on flight FA 253 on 254/4/24 18.35. At the time when the booking was open for check in, we could not book online. So, my wife called the call centre, the person she spoke to said there was no booking for us. My wife gave her. Our ID numbers Names and email address. She still could not find our booking. We did not have the booking number with us. But surely from the information we gave should be sufficient for the booking to be found. Really bad service !!!!!!!