Bad service, rude attendants, no empathy for clientd

I am never using this airline again and I will not recommend them to anyone. First their website was offline for check in, but that is fine because we as customers do not matter. It was chaos at their check in desk.

Secondly we went through customs...a long queue. Then there was a lady in front if us who could not take off her jewellery, so she had to be searched intensively. We went through eventually. I ran to the boarfing gate and was told I am a minute late.

I begged them to let us through. My partner hurt his tendon and on Friday 23 April he heard that he had cancer, so he is/was not in a good mindset.

How can 1 minute cause me not to be allowed. I have been to various countries and have had to wait for passengers who were late. Where is your empathy, people skills. These attendants had none. The best of all, they could not wait, but had time to take my luggage off the aeroplane. How does that work?

We had to book a flight to Cape Town and from there we had to vet a shuttle service to drive us to Mosselbay. We were late for our function and all due to people with no people skills and the cost of our extra tickets and the shuttle service

This company will never see me or my friends again, because they were all shocked at what had happened. If their flights are delayed we as paying customers just have to accept it. There are more than enough other airlines that I can and will use.

Reinette van der Zwan

Flight no: FA224 24 April 09.45

Cell no: ***