Bad service on lost luggage.

Today the 23rd September, my daughter and her toddler flew to CT from JHB on the 10am flight.

When she went to collect her luggage, it was not there. She then went to the lost luggage counter and was told to complete forms and they will contact her as soon as it was located.

No such luck. After numerous attempts to call them and Flysafair offices, no one was able to assist us. The agent was sending emails to everyone (we have proof) not one single person responded to any of the emails. Every contact no we were given , calls were not answered.

The bags was urgently needed for the child. My daughter had to purchase emergency cloths / meds for herself and her child as she was not getting any updates on the status of her luggage.

This situation was handled in the most unprofessional manner and not acceptable at all from such a big company that's suppose to have a manager overseeing issues and assisting passengers.

In desperation we had to send someone to the Manzene counter at CT Airport at 7pm and the luggage was there qnd onone even bothered to phone the passenger to let her know it was found.

Questions Why was calls not answered ?

Why were we not notified that the luggage was there ?

Why was there no reply to email enquires that was sent out by the call center?

How is my daughter going to be reimbursed for the cloths she had to buy ?

This situation was handled poorly by untrained, unprofessional staff and management. Sadly...this does not say much for flySafair . We will not be using this airline in the future.