Bad Service! Hidden Costs!

<p>As a business man who travels a lot and being in the film and TV industry, I have quite a following of people on social media behind me, being known as a represatable man. I travel a lot and expect that services provided needs to be professional, convenient and effective. That is not the case with Safair.</p> <p> </p> <p>I am very very disgusted and dissapointed in the service I have received from the airline, FlySafair. First and foremost, when Safair opened their doors a few years ago at OR Tambo, myself and my friends supported Safair, flying to Cape Town and back. Even though the experience wasn't THE BEST, we overlooked it and recommended the airlines to friends and family as a cost effective and professional airline.</p> <p>However, I am very dissapointed in the recent services from the airlines. We did a booking with Safair online after they advertised flights are only R599. Booking online, our flights ended up being R899 becuase of hidden costs such as extra charges for your baggage, extra charges for flight confirmation, extra this, extra that. Even to pick your seats. Extra costs. We then choose the package on the flight which was R200 more than the original flight which includes baggage and a flight change to the value of R300. All included. Myself and my business colleuge booked our flights together, both for a Wednesday, but two days later realized that the system made a mistake on my colleuge's flight ticket cause it said she is departing the Sunday instead of the Wednesday. My colleuge phoned Safair to rectify the mistake and they demanded her to pay R200 extra even though when she originally booked her tickets flight changes was already included in the costs... They told her that it's HER fault, not wanting to assist at all. They just pull up their shoulders and give the attitute that "ITS NOT OUR PROBLEM". And furthermore said that flights can only be changed in 24 hours BUT NO WHERE does it state that anywhere. </p> <p> </p> <p>Then, I booked tickets for myself and my fiance, but some unforseen circumstances came up and he is unfortunately not able to fly to Cape Town so we called and asked if it's at all possible to get a refund because it's alot of money to just waste. Again. The attitute we got was "ITS NOT OUR PROBLEM" and that they simply don't care. No refunds. That's it. I understand if a company has a no-refund policy, BUT if they treat their clients like its simply not their problem and you're on your own. NO SUPPORT. NOT EVEN TRYING TO ACCOMMODATE. Then it becomes frustrating. </p> <p> </p> <p>Like I said, we had previous bad experiences with SERVICE in the past years, but overlooked it. This was the tipping point</p> <p> </p> <p>If a company is out there just trying to make money, have no customer service or customer satisifaction then they don't belong in the industry, Rather close your doors and leave it to companies that CAN DO and SATISFY their clients. </p> <p> </p> <p>As stated. I am a very recognizable person in the film, television and music industry. I know a lot of people and have a major following on social media. I will make sure everyone I know including my family and friends DO NOT support Safair again. Just because not once has the customer care personnel TRIED to help us. </p>