Bad service from FlySafair

I would like to caution passengers regarding my own experience with FlySafair. On 30 December 2021 I was on a flight from Cape Town to Lanseria Airport on flight FA306. On my arrival at Lanseria my baggage was badly damaged and I immediately lodged a Property Irregularity Report with the official at the office at the carousel. The report number was HLA12/30-01. The damage occurred between bag drop and my arrival in Lanseria. I did everything possible to properly report the damage. I had no feedback and had to make numerous phone calls to follow up. I spoke to various staff at FlySAfair, including Andrea January, ticket number ***, Sabeta Maholi, ticket number *** and Hlengiwe Tsotetsi, ticket number ***. The later referred me to a certain Thuli and this was after I was contacted almost 2 months later, informing me that the management refused the claim as the damage was minor. The fact is that the damage isn't minor, as it is clear the the whole suitcase was shaven on the front part of the luggage. In January of 2022 I followed up, before being informed of the decline of the claim, and was later contacted by a staff member requesting the value of the luggage. Nothing transpired after that. The luggage is a Samsung suitcase. She then informed me that they are busy with the processing of the claim and that I will be duly informed. The duly informed was almost a month and a half later and it was a mere, your "claim has been declined". I asked for reasons and the reasons stated were that the damage was minor and normal wear and tear. The point is, it is not normal wear and tear but damage caused by the luggage being in the custody of FlySafair. I asked for reasons and the reason was "management decision". I requested who the management was and the reply was that they cannot disclose it. I asked for reasons in writing, and I am still waiting. Now on your flight you have the Chief Marketing Officer of FlySAfair proclaiming how fantastic FlySafair is. Yet they take no responsibility or accountability for the damage they caused to my property, for which incidentally I paid a fee to have such luggage transported. To then take cover behind a liability waiver of normal wear and tear smacks of arrogance. Also there is no feedback and all undertakings to provide feedback and reasons in writing were not adhered to. My personal experience with FlySafair is that I would not trust them with my luggage and rather look after my own luggage by way of hand luggage where possible. The after services is also non existent as one has to prompt any further action. I am contemplating lodging a complaint with the Consumer Protector and pursuing a claim in the Small Claims Court, so that the management can explain what they mean with "minor damage".