Bad Service from Airline

Please note that i am a Group Quality Manager for an international Company and i know what service to a client is all about.

Please let me Start by the following - My name is Justin Botha Ref no TAKTYM Flight FA 200 Departing from JHB on 05:55 to Cpt 08:10, Boarding at 05:25 Seat 29 A.

I had a Meeting with SANAS( South African National Accreditation System) that started 09:30 on 2018-02-15 regarding revision of our National and International Standard. This was an urgent meeting that myself an Group Manager needed to attend.

Please note that i had like almost a 2 hour Delay due to discrepancies that took place on the plane. The delay took place on the plane as the plane was over booked due to employees that did not follow procedures when they boarded the passengers. There was extra people on board that did not even book for that flight so i wonder how they got passed the boarding gate scheduled for this specific flight

Basically to make a long story short, i missed my meeting and can only reschedule this in the next two months as SANAS can only accommodate me then. I only arrived in Cape Town at 10:00 instead of 08:10 as it was scheduled. so i actually flew down for noting and wasted my time to come down.

This is very poor service and and this is actually this 1st time in my life that i have experienced this form a airline.