Bad Service

Good day On Sunday 1st 2024 we were on the airport at pass 5 & our flight was 6.30, the Q was very long when we arrived & there was slow movement, 2 ladies that were IN charge was calling out first the 6:20 flight to PE & then the 6:25 flight to Durban & than they called out the 6.30 flight so that people can check in, 1st we were put in another line, than it took to long, than we had to stand in another line, that we were moved to another line & than again to another line when we finally got to check in, the boarding procedure were closed, the 1 lady IN charge said they must refresh, than the xtra luggage which I paid for didn't show, so we had to go to ticket sales & it was pass 6 already. when we finally was done they lady walked with us to the boarding gates, but we were in a hurry & had to ran to just get onto the plain, & my son sprayed his ankle slightly.

This is very poor service from you guys as we haven't even had a change to have breakfast on the airport & we had enough time.