Bad service

I am writing this Review to make a complaint regarding your flight (FlightnoFA129) from (JOHANESBURG) to (Cape Town).

I had almost missed my flight because of your poor service. This is not a professional way to deal with your passengers. I had travelled from Mozambique to South Africa with 2 bags weighing 10kg each. We are not paying a handsome amount for such blunders. If we are paying well to your airline we expect quality service.I was told to repack and make one bag of 20kg on the airport infront of everyone. Not one of the staff members were cooperating with me.Both my Leathermans was taken which I use for work related purposes ,reason being I was rerouted where staff enters normally i have no issue with my Leathermans I was issued no proof of it been taken or anyway to retrieve them I lost alot of money due to this one bag policy . I am really sorry but you have lost your quality. I am never going to travel with your airline again. This was my last and worst experience. Thank you.

Regards, Rujean Ryklief

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