Bad Service

Day Before Yesterday What Was supposed to my going home trip with Flysafair became a nightmare in East London Airport! My 15h10pm flight 143 to Cape Town I checked in, go through Security with my 2 small sport bags.

Waited for our boarding and during last gate person verification, this lady didn't allowed to enter the and flight left.

She said is doing her job and I must book for following day flight. I asked the costs implications and I explained I've traveled with these bags all my trips but she was not interested.

Now had to look for transport and accommodation. Also had to explain to my family.

Also paid about R670 additional for the other flight

R1050 for accommodation, R200 for transportation.

All work schedules/traveling for this day will be in jeopardy and put myself at compromising position of unprofessionalism.

I am very disappointed and disgusted with the unprofessionalism and disrespectfulness I received from this woman.

Final Loss, Reputation Damaged, My Family Disruption making feel really appalled by this manner of handling her issue.

Lost about R2000 on top of the already paid trip and also timely at airport!

Regards

Angry customer