bad service

Good day,

Firstly I would like to state how disappointed I am with Safair, I have used you guys a lot and I have never had a problem and I have preferred you over any other company. Flying from George on the 20th of June was a breeze especially considering that I am flying down for a tragic family funeral that happened on Friday. From there things got even worse, when I had to return on Sunday the 23rd for the 9:10 flight from OR Tambo to George, check in closes 40min to departure, before 9 o clock I was standing in front of the check in counter at the airport when the consultant informed me that the lines have been closed and I can no longer check in and that I should consult the ticket sales counter. Flustered with anger and shock I had no choice but to purchase a new ticket, what kind of service is that from Safair’s side when check in was suppose to close 40min prior to departure, not only have I now missed an extremely important meeting in George that can potentially cost me my work, I had to deal with that on top of death within my family. I am very disappointed here and I would like an explanation to what happened, I suspect that more complaints would be sent to you as it was not just me that could not check in, there were other people behind me with the same problem. I had to sit stuck at the airport for hours waiting on the next flight to get back home.

If this is the kind of service the Safair has to offer its client id rather not fly Safair again and would not recommend it to anyone.

Deeply disappointed. Nicolaas Grobbelaar.