Bad service

For the first time I was not impressed with the service received from FLYSAFAIR was delayed for more than 2 hours with no or little communication, The following reasons: 1. Booked on flight FA 725 departing at 14:50 (so I thought) 2. Booked in at 13:35 3. Boarding time was 14:20 4. At 14:30 all of as still waited to board , with no communication, after we asked was told that there was no aircraft in the bay as yet 5. At 14:45 we asked and was first told that we will board at 15:00 , come 15:00 was told that our aircraft was given to a CPT flight that was late and that we will board at 15:30 6. At 15:30 still waiting for communication as to when we will board 7. At 15:40 we was told that we can board , but both normal and priority lane was than open only for priority passengers when I ask I was given a snotty remark “because it is company policy and they paid for the service “ 8. We then booked in just to stand in the tunnel waiting for the crew to board 9. 16:00 only boarded 10. +-16:10 we departed with no apologies reason or correct communication from ground personnel

In conclusion it does not help boosting yourself as the best low cots airlines but then you have to sit with the above