Bad Rules and Service from Flysafair

Logging this after waiting for more than a week for them not to get back to me when emailing a complaint to ********** as asked to do in-flight.

I recently flew on FlySafair for the first time and I was rather disappointed. (Booking Reff CROLVP)

I paid the middle rate so that I could check in baggage (20kg) and take hand luggage.

Once of the flight I noticed rather disappointed happenings. Clearly passengers are robbing both the honest clients who pay extra to book in luggage as well as you the airline.

People are taking multiple hand luggage items per person. I saw one lady travelling on her own with 4 bags as hand luggage. So clearly they are paying the cheaper rate and getting on the plane with far more than what they are allowed. How can the ground and air crew allow this? If you pay for only hand luggage then the rules for hand luggage only should be followed. In addition, the size of the hand luggage that people are taking on the plane is far larger than your stipulated sizes.

Then to top it all off, there is NO space in the overhead luggage compartment for the one little laptop bag that I had with me and ended up having it at my feet where there is such limited space due to the tight seating arrangements.

This is really unfair to the clients like me who follow the rules and I really think that something should be done about this. Make passengers leave behind what does not fit in the stipulated dimensions or charge them a fine equal to what they would have paid to have their luggage packed in the luggage compartment.

Lastly this so called priority boarding is also a total sham! Everyone does what they want to anyway regardless of who is priority boarding and again the ground crew just don’t care. It is an absolute free for all.

I am extremely disappointed! This is the 1st time I used you guys and probably the last. I have already booked my next flight on Kulula as a direct result of this.