Bad manners

My son flew to JHB on Tuesday. This is not the first time that I had a child fly unaccompanied. They obviously don't fly every month so one tends to forget what information is needed and then expect the staff who deals with the unaccompanied minor booking to send you a list of what is needed.

Well I had the copies of ID documents uploaded on the website along with names, cell numbers and email addresses.

Arriving at the airport I had to complete a form and I saw I had to add in the physical address of where my son would be. I didn't have this on hand and the person who was picking him up had a 2 hour drive to the airport and wasn't going to answer her phone.

After explaining that this was not a request when I spoke to the lady who helped with the booking another gentlemen came over. He kept on interrupting me and told me that the address needed to be filled in on the website... long story short this man kept on flapping his lips while I was trying to finish a sentence. I did not once get that change until I yelled like a crazy person so much so that the whole airport was looking at us. Only then he kept his mouth shut. He doesn't know the website and obviously never had to fill out a form on the website. The experience was horrible. Needless to sy my son wil not fly with SAFair again. If SAFair wants a name they can contact me.

Teach your staff to calm people down not aggravate the situation even more by having no manners. Teach them how to listen to understand not to just respond.... And don't come stand and lie about a drop off service if the person who is supposed to pick the kid up can't.... Like I would let them drive my child to a destination with people I don't know.

SAFair... you really brought the ugly out in me and I didn't even feel bad.