BAD experience

Monday 2 November my daughter and I were scheduled to fly down to East London on flight FA 382 at 15:40, arriving at East London at 15:25. This gave us ample time to rent a car and get to our destination (an hour and a halfs dive from East London) before dark.Flysafair changed the departure time to.17:40 which meant we would arrive in East London too late to collect a car - car rentals close at 18:00.- we would thus be stranded at the airport till the next morning.The alternative was to change our booking to the next day. As Flysafair changed the time it was felt that it was uncalled for to expect us to pay R300 per person to change our booking.When phoning Flysafair one call was disconnected and 3 of the calls we opted for the "call back option by the first available operator" Two hours later and several unsatisfactory phone calls and R600 payment, we managed to rebook our seats on flight FA388. The "call back" came the next day -nearly 24 hours later.This was a very unpleasant and frustrating experience with no help or understanding from the Flysafair staff.Will we use Flysafair again ??? - not if we can help it E R